FAQ New bus cards
Here we fill in with Questions and answers as we go.
Frågor och svar nya busskort
Different options to get a new card:
- The new cards are available at staffed bus stations, Reseinfo offices (Umeå) and our sales points.
- Order a new bus card in our new online service My pages on Tabussen.nu which you then top up yourself via the service when you receive the card.
- If it feels complicated or difficult, contact us on +46 771-100 110 and we will help you.
Yes, this applies to all bus cards that have the logo of Länstrafiken i Västerbotten or Ultra.
You don't need a new bus card if you're only buying a single ticket. Here you can buy single tickets:
- in our apps - tabussen.nu or Ultra-Umeås lokaltrafik
- at a staffed bus station
- at Reseinfo offices in Umeå
- onboard the bus with a payment card
Remember that punch tickets are cheaper than single tickets when you travel from time to time.
You get 20% discount when buying single tickets for two or more travellers.
Read more about punch tickets
Read more about group dicount for single tickets
At the moment, it is not technically possible to see when you are tapping on the bus. The driver cannot see it either. You can see it on My Pages, at Reseinfo or at a staffed bus station. If you have the trips in the app instead, you can see all the information there.
We need new bus cards as we update the ticket and payment system. It is a ticket collaboration with the four northernmost counties for seamless travel. The bus cards that are available now are old and do not work in the new system. This applies to both regional traffic and Ultra.
Yes, those cards also need to be replaced. Get in touch with the person who handles your business travel in your organization.
With the new cards, we will return to the longer activation and validity periods again. Same as in the apps with 180 days of activation from the date of purchase and 365 days of validity from the first trip.
Use our new online service My pages on Tabussen.nu. There you can order a new bus card to your home address and then when you get it home you can top up with new trips. Remember to plan ahead as it may take up to 10 days for the card to be delivered.
When you then purchase tickets for the card, they are available immediately, unlike how it was in our old webshop. In our apps, you can also buy punch and period tickets in addition to single tickets.
The new payment system is not yet fully installed on the buses. It needs to be done in a certain order. We start updating the onboard system on May 19th and it's performed in different stages across the county.
Only the new bus cards are valid when the new system is installed onboard.
It doesn't technically work anymore, but you can buy more than one single ticket, regardless of age category, and you will automatically get a 20% discount on your purchase.
You can secure your new bus card by registering it in our new My Pages online service on Tabussen.nu. You can find the page under "Log in" on the home page.
These are completely different systems and unfortunately the trips cannot be moved automatically. If you usually visit us at a Reseinfo office to top up your card, you will receive your new trips on a new bus card from us.
No, "reskassa" does not work as we move to the new system.
That's of course possible. We have all ticket types in the app.
With your trips in the app, you also get traffic information, both in general and about your specific trip. You can also see the location of the bus on the map in real time. The app also always has updates departure and arrival times. You also get a faster overview of how many trips/days you have left and how long they are valid.
Using an app is also a more environmentally friendly alternative as the bus cards mean a higher burden on the environment.
You don't have to. Feel free to use the app. The bus cards are available for those who prefer to tap a physical card instead or maybe don't have a smartphone.
The new cards have two layouts, one for regional traffic and one for Ultra. You can still purchase whatever you want on each card. The new cards are part of the same system as our apps.