Travelling with assistive devices

Here you will find good information for those who travel with assistive devices and prams.

All buses are equipped with ramps to facilitate getting on and off for passengers with prams and passengers using assistive devices.

• The space on board for prams and wheelchairs is limited.
  If there is no available space, you will need to wait for the next bus.
• In low-floor buses used in local traffic, wheelchair users travel facing the rear, i.e. backwards.
• Prams and wheelchairs must be placed in the designated area and secured using the brakes.
• Before your journey, please ensure that your wheelchair is approved for use as a seat during transport, according to the user manual.
• Wheelchairs brought on board must not exceed 1200 mm in length and 700 mm in width. The combined weight of the wheelchair and passenger must not exceed 250 kg.
• Wheelchairs must be designed for indoor use or combined indoor/outdoor use, as stated in the user manual. Wheelchairs intended solely for outdoor use typically have a turning radius that is not compatible with the space inside the bus and cannot be brought on board.
• The wheelchair must be positioned in the designated wheelchair space, either against the seat backrest or with the wheels against the wheel stop. The wheelchair brakes must be engaged. It is important to remove backpacks or bags that may come between the wheelchair and the seat back/wheel stop. The anti-tip guard in the wheelchair space must be folded down. Wheelchairs are not strapped in.
• For the safety of the child and other passengers, prams must be secured using the straps provided in the designated pram area. All buses are equipped with fastening devices. If you're unsure, ask the driver.
• Prams, rollators, or wheelchairs must not block aisles or doors, for safety reasons.
• The driver decides how many assistive devices and prams may be brought on board and where they should be placed.