During the journey
We want everyone to feel welcome onboard our buses.
Guide dogs and signal dogs travel free of charge and may travel with the passenger in any place in the vehicle.
Driver's Responsibility
The driver has a special responsibility to ensure that passengers with disabilities get on and off the bus. They will also help with ticketing if you have difficulty managing it on your own.
Drivers must provide passengers with information about the journey before departure and during the journey if requested. The drivers must offer assistance and accompany passengers to their seat in the bus if necessary.
If our buses temporarily lack an inner sign showing the next stop and stop announcements, you can ask the driver to help you with this information.
Drivers must always drive to the edge and drive up to the designated stop or other applicable marking, such as tactile paths or guidance paths. Drivers must always lower the bus when boarding and disembarking.
Drivers are ultimately responsible for the journey and need to ensure that the journey can take place in a safe manner and they have the right to ask relevant questions to passengers in order to assess road safety. The drivers ask questions because they care about the passengers.
The drivers must handle different types of assistive devices based on the regulations developed by Länstrafiken. It is the responsibility of the drivers to fasten the wheelchair correctly and ensure that the traveler is wearing a seatbelt.
Drivers must not physically lift a passenger when the passenger is moving from a wheelchair to a seat in a bus. It is not part of the driver's duties. If the passenger needs help with moving, the passenger must bring an assistant to be able to complete the journey.
In regional buses, the driver must ensure that everyone is seated before departure.